FAQ - DOMAIN NAMES
Domain Registration
A domain name (e.g. xman online.com.au) signifies your own unique address on the Internet. It is how your customers will remember you and find you among the millions of other web sites on the Internet.
The domain name that you choose to have is important because not only does it need to be something simple so that potential customers can find you easily, it also forms the basis of your email addresses.
For example, xman online.com.au is a domain name, and [email protected] is our support email address.
Registering a domain name is simple with xman online, and only costs $33 per year for any Global or Australian Domain Name.
If you have registered a domain name with a competitor, you can easily transfer this domain over to xman online. Transferring is free, and you will therefore only pay our low renewal prices in the future.
To find an available domain name, please click here.
How do I register a Domain Name ?
Click on the link here, and simply fill out your details.
Are there any ongoing Hidden Fees ?
No, once you have registered your domain name with xman online, it is yours for as long as you choose to renew it.
How many domains can I register ?
As many as you like - there is no limit.
What if the name I want isn't available ?
Don't be put off. There are lots to choose from. If you want an International name, try using ".net", ".org" or ".biz" instead of ".com". In Australia there are many alternatives to choose from -".net.au", ".org.au" and ".id.au".
If you still can't find the name you want, email our support team and we'll be happy to suggest some for you. Other international domain names can be found here.
Domain names are purchased as a licence. As you hold the domain name licence you can do what you want with it. For example, you can use it to point to a web site or use it as an email address.
When the licence is due for renewal, you will have to pay a renewal fee. If you do not renew the licence, then it will become available for any eligible applicant to register on a first come first served basis.
If it is your brand-name then yes. However, it is your responsibility to make sure that you do not infringe on the rights of any other company or individual. If you register a brand-name or company name which belongs to another company as a domain name, we reserve the right to cancel the registration. Furthermore, you will be liable for any costs incurred as a result of the registration.
How long does my domain name take to register ?
Allow up to 24 hours for all global domains (ie. com, .net etc) and up to 2 days for Australian Domain Names (ie. .com.au, .net.au etc).
I don't have a web site, can I still register a domain ?
Yes, you can register a domain name even if you don't have a website.
If you are looking for a company to host your web site, xman online can offer you affordable web hosting / e-mail facilities.
How many characters can my domain name have ?
Your domain name can have up to 63 characters, not including the extension (.com.au or .org.au are examples of extensions).
What characters can be used in domain names ?
Domain names can have up to 63 characters. This means that the domain name you choose can-have-up-to-63-characters.com.au - You will sometimes find references to 67 character domain names, this includes the dot and the letters c-o-m as an additional 4 characters. One of the advantages of longer domain names is that you can register phrases such as what-is-the-matrix.com or puff-the-magicdragon.com.au
The valid characters for use in a all domain name are:
- any of the letters a to z example abcdefg.com.au
- any numbers 0 to 9 example 911.com.au
- you may also use a hyphen (-) example place-hyphens-here.com.au
- the domain can be a combination of numbers, letters and hyphens
- the domain can begin and end in a number example 9to5.com.au
- the domain name cannot begin or end with a hyphen
- the domain name must be a minimum of 2 characters long
My domain name still appears to be available ?
Your domain name may still appear available on some WhoIs search databases after you have registered it. Please allow 48 hours for your application to filter through all the registrars' systems.
Who can register Australian (.com.au, .net.au etc.) domain names ?
There are certain restrictions on who can register Australian domain names.
More information on Australian Domain Name rules and regulations can be found here.
Can I redirect a domain name to another domain name?
Absolutely. More information on this can be found here.
How can I find out whether a domain name is already taken or not?
You can search for all available domain names here.
How do I renew my domain name?
You will receive an email to the address with which you signed up with before your domain expires. It is important to settle your account before expiration, otherwise your web and email facilities may cease to function. Global domain names that have not been renewed before the due date will go into "redemption", which will require a fee to have it removed from redemption mode (This rule ONLY applies to .com / .net / .org / .info domain names).
What happens if I don't renew before the expiry date?
If a domain name licence is not renewed, on the expiry date it will be undelegated. This means that your email and website will no longer be found.
For .au domain names, you will have 30 days to renew your domain name as usual. When you renew it, your email and website will be available once more as the domain name's delegation is restored. At the end of this 30-day period, you will not be able to renew your domain name. There will be a period of 1-7 days before the domain name is deleted and it is available to be registered again.
For all other domain names, you have 3 days after your domain name has expired to renew it as usual. After this and up until 40 days after expiry, an extra fee will apply.
If you do not renew within 40 days, you will have to go through a redemption process to renew your domain name. An extra fee will apply for this service. This redemption period lasts 30 days.
Once the redemption period has ended, your domain name will be deleted from the registry after 5-10 days. At this point, your domain name can be registered by you or another party.
Once your domain name has been queued for deletion, you have lost the right to the name. You will have to re-register the name.
My domain is in redemption, how do I renew?
This rule ONLY applies to .com / .net / .org / .info domain names, this does not apply to any other domain names.
The Redemption Grace Period is a thirty (30) day period that begins after your domain name has officially expired. The Internet Corporation for Assigned Names and Numbers (ICANN) has required that registries implement this facility to allow the original registrants (domain name holders) to redeem a deleted name.
The reason for the introduction of the Redemption Grace Period process is to provide additional time to catch erroneous deletions before the name is made available for re-registration.
When a name enters Redemption Grace Period, it is removed from the zone file (if it was originally in the zone file). As a result, any Internet services served by the domain name will be disabled (e.g. e-mail or a Web site). The registrant must act IMMEDIATELY if he or she wants to keep the name.
If you wish to redeem a domain name when it has entered the Redemption Grace Period you will need to contact us as soon as possible.
Please note, the fee to restore a domain name in the Redemption Grace Period is $140 Inc Gst. This includes a one year renewal.
Once the domain is out of redemption there is a approximately 5 day delete period and then the domain can be registered again on a first come first served basis.
What does "Transferring a Domain" actually do ?
Transferring a domain from a competitor to xman online simply means that the management of the domain changes from a previous company to us. This means that you renew your domain at our inexpensive prices, rather than a competitor's inflated prices.
How much does it cost to transfer a domain ?
The transferring of a domain is FREE. It however depends on what type of domain you are transferring as to whether you will need to renew the domain at the time of transfer.
For Australian domains, you do not have to renew the domain at the time of transfer unless it is within 90 days of domain expiry.
For Global domains (ie. .com , .net, .org) you have to renew the domain at the time of transfer.
How do I transfer my domain name ?
To transfer a domain, click here, and then simply follow the on-line process.
After you have completed the details we will start the transfer process. This may take up to 10 working days.
In order for xman online to complete your domain name transfer request, we require transfer approval from you (the domain's official Administrative Contact). You will receive an email confirming transfer to us, which we will require you to accept this to be able to complete your transfer.
When the transfer is complete, you will receive a confirmation email.
How long does a transfer take ?
Transfer may take up to 10 working days. You will receive a confirmation email when the transfer has been completed.
How do I obtain my .au domain password ?
If you need to obtain your domain password, please click here.
How do I find out the registrar of a domain?
You can view the Who Is information of a domain here.
The .tel is service that allows individuals and businesses alike to store and manage all their contact information and keywords directly in the DNS without the need to build, host or manage a website.
Why is .tel different than other Top Level Domains (TLDs)?
The value of a .tel domain lies with the ability to host personal (or corporate) contact information directly in the DNS, which can then be universally accessible. This stands in contrast to the typical use of the DNS for other TLDs, in which the DNS only provides a mapping between domain names and IP addresses.
Can I protect my private data?
The .tel enables you to protect your private data, allowing it to be seen only by people you authorize.
To register a .tel domain with xman online, please go here.
What are the restrictions on a .tel domain?
The minimum number of characters in a .tel domain is 3 and the maximum number is 63 not including the .tel suffix. Every domain must contain at least one letter from a-z or "A to Z" in standard US ASCII script. No domain can begin or end with a hyphen nor can a domain have a hyphen in the 3rd and 4th position. A .tel domain may not consist purely of digits.
Is it possible to create a web site on a .tel domain?
TelHost Providers must abide by the TelHosting policy which disallows A-records that map .tel domains to custom web sites. All .tel domains point to a proxy page displaying contact information stored in the domain in a unified way.
Who is eligible to register a .tel?
Anyone can register a .tel domain name. The .tel is designed for both individuals and companies.