Remote Support is a service which we provide whereby we can control your computer for your to diagnose / fix an issue that you have. You will see on your computer screen any action that we undertake.
There are many reasons why you may need remote support, however the main ones are that you have an issue that you can't sort out, or you don't have the time to sort it out. Your own time is valuable, and quite often it is just easier to get a professional to sort it out for you in a quick and efficient manner.
Just contact us first to organise a time:
FAX: 08 6270 4407
EMAIL: [email protected]
Then when the time approaches, download the remote support software on your computer (Windows or Mac), and then conact us with your unique ID and password at the organised time to start the remote support session.
Our pricing for our remote support service is as follows:
Connection fee - $20
Per 15 min block - $20
Therefore minimum charge is $40
The following security measures have been taken:
Encryption: The software includes full encryption, based on RSA private-/public key exchange and AES (256 Bit) session encoding. This technology is based on the same standards as https/SSL and is considered completely safe by today's standards. The key exchange also guarantees a full client-to-client data protection. This means that even our routing servers will not be able to read the data stream.
- Access Protection: In addition to the PartnerID the software generates a session password that changes with every software start to provide additional security against unauthorized access to a remote system. Security relevant functions like file transfer require additional, manual confirmation of the remote partner. Also it is not possible to invisibly control a computer. For data protection reasons the person sitting on the remote computer has to be able to detect when someone is accessing the machine.